ABOUT THIS PODCAST
This episode examines the results of a national ASHP Outcomes and Value Section Advisory Group survey exploring how specialty pharmacies measure, track, and benchmark pharmacist and technician productivity. Spanning 25 questions and nearly 50 respondents, the survey sheds light on organizational models, role delineation between pharmacists and technicians, KPI development, data infrastructure, time benchmarks, and the real-world barriers preventing formalization of productivity standards across the field. Learn how specialty pharmacy organizations across the country structure their workflows, divide tasks between pharmacists and technicians, and attempt to quantify productivity in a field where clinical complexity can confound simple metrics.
SPEAKERS
- Kama Thomas, PharmD, BCACP Health Outcomes and Research Coordinator, Froedtert ThedaCare
- Mohamed Hashish, MSc, BCPS, BCMTMS, RPh Specialty Clinical Pharmacist, Cleveland Clinic
- Phuoc Anne Nguyen, PharmD, MS, BCPS, FTSHP Specialty Pharmacy Operations Manager, VitalCare of Houston
